Job Description
Join our award-winning hospitality team at Grand Hotel Phoenix! We're seeking passionate individuals to kickstart their careers in the vibrant heart of Arizona's tourism capital. As a Guest Services Representative, you'll be the first point of contact for our international and domestic guests, delivering exceptional experiences that make every stay memorable. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of Phoenix's premier luxury properties.
Why Join Us?
- Comprehensive benefits package including health insurance and 401(k)
- Employee discounts on hotel stays and dining
- Free parking and convenient downtown location
- Dynamic work environment with diverse clientele
Responsibilities
- Manage check-in/check-out procedures for hotel guests
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Assist with concierge services and local recommendations
- Uphold brand standards through exceptional service delivery
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Proficiency in hotel management software (e.g., Opera)
- Basic knowledge of Phoenix attractions and services
- Valid Arizona driver's license (if required for errands)
- Ability to stand for extended periods