Job Description
Join our award-winning team at Grand Hospitality Atlanta, where we create unforgettable guest experiences daily! We're seeking enthusiastic Guest Service Representatives to be the welcoming face of our luxury downtown hotel. No experience needed – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, benefits, and a vibrant workplace in the heart of Atlanta's bustling tourism district.
Responsibilities
- Provide exceptional front desk services including check-in/out and guest inquiries
- Manage reservations and room assignments efficiently
- Handle guest complaints with empathy and resolve promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems and POS terminals
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy (training provided on hotel systems)
- No prior hotel experience necessary – we train motivated candidates
- Positive attitude and passion for customer service
- Must be authorized to work in the United States