Job Description
Join our award-winning team at Sacramento Marriott Downtown as a Guest Services Representative! This entry-level role is perfect for hospitality enthusiasts eager to launch their career. Enjoy competitive pay, comprehensive benefits, and daily opportunities to create memorable guest experiences in the heart of downtown Sacramento.
We're seeking energetic individuals with a passion for service to handle front desk operations, manage reservations, and assist with guest inquiries. No prior experience required – we provide full training and career advancement opportunities within our global hospitality network.
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Manage reservations and modify bookings using property management systems
- Respond promptly to guest inquiries via phone, email, and in-person
- Process payments and handle cash/credit card transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Ability to stand/walk for extended periods
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with problem-solving mindset
- Attention to detail and accuracy in transactions
- Valid work authorization required