Job Description
Join our award-winning team at Grand Plaza Hotel and launch your hospitality career in the heart of Los Angeles! We're seeking enthusiastic Guest Services Representatives to create unforgettable guest experiences. No prior hotel experience required – we provide comprehensive training for motivated individuals with a passion for service. Enjoy competitive pay, benefits, and growth opportunities in one of LA's premier luxury hotels.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process reservations and manage room assignments
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain accurate guest records and billing information
- Resolve guest concerns promptly and escalate when necessary
Qualifications
- High school diploma or equivalent
- Exceptional customer service mindset
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency
- Positive attitude and team player mentality
- Willingness to learn hotel operations
- Professional appearance and demeanor