Job Description
Join the vibrant hospitality scene in Music City! Grand Hotel Nashville is seeking enthusiastic individuals to kickstart their career in luxury guest services. As a Hospitality Associate, you'll be the heart of our guest experience, creating memorable moments in one of Nashville's premier destinations. We offer comprehensive training, career advancement opportunities, and a dynamic work environment surrounded by Nashville's legendary attractions.
What We Offer:
- Competitive hourly pay plus tips
- Health benefits and 401(k) matching
- Free employee meals and parking
- Complimentary hotel stays for family/friends
- Access to exclusive Nashville events
Responsibilities
- Deliver exceptional guest service in front desk, concierge, and housekeeping roles
- Manage check-in/check-out procedures efficientlyHandle guest inquiries and resolve concerns promptly
- Maintain pristine room and facility standards
- Collaborate with cross-departmental teams for seamless operations
- Process payments and manage billing transactions
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer literacy and POS system knowledge
- Physical stamina for standing/walking throughout shift
- Positive attitude and team-oriented mindset
- Tennessee hospitality certification (optional but beneficial)