Job Description
Join our award-winning team at Oceanview Resorts Miami and launch your hospitality career in paradise! We're seeking passionate individuals to deliver exceptional guest experiences at our iconic beachfront property. As a Hospitality Associate, you'll be the first point of contact for our international guests, creating memorable moments while developing industry-leading skills. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in Miami's most dynamic district.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for resort guests
- Manage reservations, room assignments, and guest inquiries via phone/digital platforms
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly with empathy and professionalism
- Conduct daily property inspections to ensure premium standards
- Assist with special events and VIP guest arrangements
Qualifications
- High school diploma or equivalent (hospitality/culinary students encouraged)
- Exceptional communication and interpersonal skills
- Basic proficiency with hotel management systems (e.g., Opera, PMS)
- Ability to work flexible schedules including nights/weekends/holidays
- Strong problem-solving abilities and attention to detail
- Valid Florida driver's license (preferred for property runs)
- Fluency in English; Spanish proficiency highly valued
- Positive attitude with genuine passion for service excellence