Job Description
Join our award-winning team at Grand Hotel Minneapolis, where we believe in nurturing talent! We're seeking enthusiastic Hospitality Associates to create memorable guest experiencesâno prior experience required. As a cornerstone of our guest services team, you'll be the friendly face that welcomes visitors and ensures seamless operations. We provide comprehensive training, career growth opportunities, and a supportive work environment. If you're passionate about service and ready to start your hospitality journey, we want to meet you!
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out interactions
- Manage reservations, room assignments, and guest inquiries
- Collaborate with housekeeping and maintenance teams for smooth operations
- Operate property management systems and handle transactions
- Resolve guest concerns promptly and maintain high satisfaction standards
- Uphold cleanliness and safety protocols in public areas
- Support event setup and special guest requests
Qualifications
- No experience requiredâcomprehensive training provided
- Outstanding communication and interpersonal skills
- Ability to thrive in a fast-paced, dynamic environment
- Basic computer literacy and willingness to learn new systems
- Strong problem-solving and multitasking abilities
- Flexible availability including weekends and holidays
- Positive attitude and commitment to teamwork
- Ability to stand/walk for extended periods