Job Description
Embark on an exciting hospitality career with Grand Horizon Hotels! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences at our flagship Seattle location. Perfect for recent graduates or career changers, this role offers comprehensive training in hotel operations, guest relations, and reservation systems. Join our award-winning team in the heart of downtown Seattle and build your future in the thriving tourism industry.
Responsibilities
- Manage guest check-in/check-out procedures with accuracy and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (PMS) effectively
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency with basic computer applications
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and problem-solving mindset
- Valid Washington State driver's license (if required for errands)