Job Description
Join the award-winning team at Grand Detroit Hotel, where luxury meets Midwestern charm. We're seeking a charismatic Hotel Front Desk Agent to deliver exceptional guest experiences in the heart of Detroit's vibrant downtown. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. This role offers growth opportunities in a dynamic hospitality environment with competitive benefits.
Responsibilities
- Manage efficient guest check-in/check-out processes using hotel management software
- Handle guest inquiries and resolve service issues with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and services to enhance guest experience
- Assist with concierge services and local area recommendations
- Maintain security protocols and manage lost-and-found items
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Michigan driver's license preferred
- Basic knowledge of Detroit attractions and transportation
- High school diploma or equivalent required