Job Description
Join our award-winning team at Grand Hotel Jacksonville, where luxury meets Southern charm! We're seeking a dynamic Hotel Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to exceptional service while managing check-ins, handling reservations, and resolving guest inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in Jacksonville's premier hospitality destination.
Responsibilities
- Manage seamless check-in/check-out processes using Opera property management system
- Handle guest inquiries and resolve complaints with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and packages to enhance guest satisfaction
- Maintain clean and organized front desk area
- Assist with VIP guest experiences and special event coordination
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid Florida driver's license (for va shuttle duties)
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Jacksonville attractions and services
- High school diploma or equivalent required