Job Description
Join our award-winning team at the Grand Plaza Hotel Indianapolis, where luxury meets Midwestern hospitality! We're urgently seeking passionate individuals to deliver exceptional guest experiences at our downtown landmark. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment. Perfect for energetic professionals who thrive in fast-paced settings and take pride in creating memorable stays.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell room packages and amenities to maximize revenue
- Maintain accurate records of guest feedback and incidents
- Assist during emergency situations with calm and decisive action
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Indiana driver's license and reliable transportation
- Basic knowledge of Indianapolis attractions and transportation
- High school diploma or equivalent required
- Must pass background check and drug screening