Job Description
Join our award-winning luxury hotel in downtown Louisville! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our international guests, embodying Southern charm while handling check-ins, reservations, and VIP requests. Enjoy competitive pay, free parking, and career growth opportunities in one of Louisville's most iconic properties. Immediate start available!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and manage cash drawer operations accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphroom cleanliness and safety protocols in public areas
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid KY driver's license for valet operations
- Basic first aid/CPR certification preferred
- Spanish language skills highly desirable
- Positive attitude and attention to detail