Job Description
Join our award-winning luxury hotel team in the heart of vibrant San Diego! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences through our 24/7 front desk operations. Enjoy competitive pay, premium benefits, and the opportunity to work in one of California's most dynamic coastal cities. Perfect for detail-oriented individuals who thrive in fast-paced environments.
Responsibilities
- Manage seamless check-in/check-out processes for high-volume guest traffic
- Handle guest inquiries with exceptional professionalism and local expertise
- Operate hotel management systems (Opera, PMS) with precision
- Coordinate with housekeeping, maintenance, and valet teams
- Upsell premium amenities and dining experiences
- Resolve guest concerns promptly and diplomatically
- Maintain meticulous financial transaction records
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Valid CA driver's license with clean driving record
- Ability to stand for extended periods
- Professional appearance and demeanor
- Bilingual (English/Spanish) highly desirable