Job Description
Join our dynamic hospitality team at Grand Plaza Hotel, where we value your dedication and offer same-day pay for your exceptional service. As a Front Desk Agent, you'll be the heart of our guest experience, creating memorable stays in Sacramento's vibrant downtown. Enjoy competitive hourly rates with daily pay options, comprehensive benefits, and a supportive work culture that rewards excellence. Apply now and start earning today!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and modify bookings using hotel management systems
- Resolve guest concerns promptly to ensure satisfaction
- Process payments and manage cash/credit transactions accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain detailed records of guest preferences and special requests
- Upsell hotel amenities and services to enhance revenue
Qualifications
- Previous hotel or customer service experience preferred
- Proficiency in reservation systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling aptitude
- High school diploma or equivalent required
- Valid California driver's license (if transportation needed)
- Fluency in English; Spanish bilingualism a plus