Job Description
Join the vibrant team at Virginia Beach Oceanfront Resorts! We are currently looking for a dedicated Hotel Front Desk Agent to join our award-winning staff. If you thrive in a fast-paced environment and love providing top-tier customer service, this is the perfect opportunity for you. We are proud to offer daily pay options, allowing you to access your hard-earned money when you need it most.
Our Commitment to You:
- Get paid daily with our instant pay feature.
- Work in a stunning oceanfront location with breathtaking views.
- Comprehensive training and career growth opportunities.
- A supportive, team-oriented culture.
Don't miss out on this chance to advance your hospitality career in one of Virginia Beach's most exciting destinations!
Responsibilities
- Check guests in and out efficiently using the property management system, ensuring all necessary paperwork and payments are processed accurately.
- Greet all guests warmly and professionally, addressing inquiries, complaints, and special requests with a solution-oriented attitude.
- Manage room assignments, update guest profiles, and communicate maintenance or housekeeping needs to the appropriate departments.
- Answer incoming phone calls, manage the front desk console, and relay messages promptly.
- Monitor the lobby area to ensure a welcoming and secure environment for all visitors.
- Maintain a clean, organized, and stocked front desk area at all times.
- Adhere to all hotel policies, safety regulations, and brand standards.
Qualifications
- High school diploma or GED equivalent; hospitality certification is a plus.
- Previous experience in front desk operations or customer service is preferred but not required (training provided).
- Strong verbal communication skills and a professional, friendly demeanor.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, StayNTouch).
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Must be able to stand for extended periods and lift moderate weights.