Job Description
Join our dynamic team at Grand River Hotels in downtown Detroit! We're seeking an energetic Hotel Front Desk Agent to deliver exceptional guest experiences. This immediate hire position offers competitive pay, flexible scheduling, and a vibrant work environment in the heart of Detroit's revitalized downtown district.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and resolve concerns promptly
- Process payments and manage cash drawer operations
- Coordinate housekeeping and maintenance requests
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean and organized front desk area
- Assist with emergency procedures and safety protocols
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Positive attitude and problem-solving mindset