Job Description
Join the vibrant hospitality team at Fresno Grand Hotel! We're seeking a dedicated Hotel Front Desk Agent to deliver exceptional guest experiences during our peak season. This immediate hire position offers competitive pay and opportunities for career growth in the heart of California's Central Valley.
As a key member of our guest services team, you'll be the first point of contact for our diverse clientele, ensuring seamless check-ins, resolving inquiries with professionalism, and maintaining our hotel's reputation for excellence. Perfect for candidates seeking immediate employment with flexible scheduling options.
Responsibilities
- Manage efficient guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly while maintaining service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with valet services and luggage handling when needed
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Excellent communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Fresno attractions and local transportation
- High school diploma or equivalent required
- Valid California driver's license preferred (for valet duties)
- Ability to stand for extended periods and lift up to 25 lbs