Job Description
Join our award-winning team at Grand Plaza Hotel Houston! We're seeking energetic, guest-obsessed professionals to fill immediate openings for Front Desk Agents. This is your chance to launch a rewarding hospitality career in Houston's vibrant downtown. Enjoy competitive pay, comprehensive benefits, and opportunities for rapid advancement in a luxury environment. No experience necessary – we provide full training!
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out processes
- Manage reservations and room assignments using Opera property management system
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through attentive service and immaculate presentation
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office applications
- Flexible schedule availability (nights/weekends/holidays)
- Texas driver's license (for valet parking duties)
- Positive attitude and problem-solving mindset