Job Description
Join our award-winning downtown Louisville hotel team immediately! We're seeking a dynamic Hotel Front Desk Agent to deliver exceptional guest experiences in our luxury property. Perfect for hospitality professionals ready to start work within 48 hours. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Kentucky's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and professionalism
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate cash drawer accountability
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) for daily tasks
- Uphold brand standards for cleanliness and service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Basic math and cash handling abilities