Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Fort Worth! We're seeking energetic professionals to deliver exceptional guest experiences through 24/7 shift operations. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in a dynamic hospitality environment. Immediate openings available for day, evening, and overnight shifts.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain security protocols and guest confidentiality standards
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, SynXis)
- Exceptional communication and multitasking abilities
- Flexible availability for rotating shifts (nights, weekends, holidays)
- Basic math skills and cash handling experience
- Valid Texas state ID or driver's license