Job Description
Join our award-winning team at Pacific Sands Resort in beautiful San Diego! We're seeking energetic hospitality professionals to deliver exceptional guest experiences at our oceanfront property. As a Front Desk Agent, you'll be the first point of contact for our international guests, creating memorable stays while handling check-ins, reservations, and concierge services. Immediate openings available for candidates with a passion for service and warm San Diego hospitality.
Responsibilities
- Manage seamless guest check-in/check-out processes with speed and accuracy
- Handle reservation modifications and special requests (room upgrades, transportation)
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests
- Upsell resort amenities (spa, dining, tours)
- Maintain clean and organized front desk environment
Qualifications
- Minimum 1 year hotel or customer service experience required
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication skills in English (Spanish fluency preferred)
- Strong problem-solving abilities under pressure
- Valid California driver's license (for airport runs)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Diego attractions and transportation