Job Description
Join our award-winning downtown Oklahoma City hotel and become part of a dynamic hospitality team! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced luxury environment. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities in the heart of Oklahoma's thriving hospitality scene.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications using Opera property management system
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and special promotions to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Valid Oklahoma driver's license and reliable transportation
- Food Handler's certification (or willingness to obtain)
- Ability to stand for extended periods and lift up to 25 lbs