Job Description
Launch your hospitality career in Detroit! Grand Hotel Detroit is seeking enthusiastic Hotel Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to set you up for success. Join our dynamic team in the heart of downtown Detroit and grow your career in the thriving hospitality industry.
What We Offer:
- Comprehensive paid training program
- Competitive hourly wages + performance bonuses
- Health benefits and retirement plans
- Career advancement opportunities
- Employee discounts on hotel stays and dining
Responsibilities
- Check in/out guests efficiently and warmly
- Manage reservations via phone and digital platforms
- Process payments and handle cash transactions
- Resolve guest inquiries and concerns promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (MS Office, reservation systems)
- Positive attitude and customer-service mindset
- Ability to work flexible shifts including weekends/holidays
- No prior hotel experience required – training provided!
- Must pass background check and drug screening