Job Description
Join our award-winning team at Grand Hospitality Group! We're urgently seeking enthusiastic Hotel Front Desk Agents to deliver exceptional guest experiences at our premier downtown San Antonio location. No prior experience is required – we provide comprehensive training to set you up for success. As a key ambassador of our brand, you'll be the first point of contact for our international guests, ensuring seamless check-ins/out, resolving inquiries with professionalism, and maintaining our five-star reputation. Enjoy competitive pay, health benefits, career growth opportunities, and the chance to work in San Antonio's vibrant tourism hub. Apply today and start your hospitality career!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software systems
- Respond to guest inquiries via phone, email, and in-person with exceptional service
- Process reservations, modifications, and cancellations accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle billing inquiries and payment processing securely
- Assist with luggage services and guest orientation
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- Zero hospitality experience necessary – full training provided
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new systems quickly
- Positive attitude and customer service mindset
- Ability to work flexible shifts including weekends and holidays
- Valid work authorization in the United States
- Must pass background check and drug screening