Job Description
Join our award-winning downtown Fort Worth hotel and launch your hospitality career! No experience needed—just your passion for exceptional guest service. We provide comprehensive training and a supportive environment to help you thrive. Enjoy competitive pay, health benefits, and opportunities for advancement within our growing luxury hotel chain.
As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring memorable stays through warm interactions and seamless check-in/check-out processes. If you're a people person with a positive attitude and eager to grow in the hospitality industry, we want to meet you!
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold hotel standards for cleanliness and safety protocols
- Assist with luggage and valet services as needed
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - training provided
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency and typing skills
- Professional appearance and customer service mindset
- Ability to stand for extended periods and lift 25 lbs
- Must pass background check and drug screening