Job Description
Join our award-winning luxury waterfront hotel in the heart of Jacksonville! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Immediate start available for qualified candidates who thrive in fast-paced hospitality settings.
Responsibilities
- Check-in/out guests with efficiency and warm hospitality
- Manage reservations and room assignments via Opera PMS
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain lobby area standards and security protocols
Qualifications
- 1+ years hotel front desk experience preferred
- Proficiency in property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Jacksonville tourism attractions
- High school diploma or equivalent required
- Valid Florida driver's license (for errands)
- Fluency in English; Spanish a plus