Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Atlanta! We're urgently seeking passionate Hotel Front Desk Agents to deliver exceptional guest experiences during evening and overnight shifts. This is a high-impact role perfect for hospitality professionals who thrive in fast-paced environments and want to make a difference in Atlanta's vibrant tourism scene. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of Georgia's most dynamic hotel properties.
Responsibilities
- Check guests in/out efficiently using hotel management systems while maintaining exceptional service standards
- Manage reservations, room assignments, and billing inquiries with precision
- Respond promptly to guest requests and resolve issues with empathy and professionalism
- Coordinate with housekeeping, security, and maintenance teams for seamless operations
- Process payments and handle cash/credit transactions accurately
- Monitor security systems and ensure guest safety protocols are followed
- Conduct thorough shift handovers to maintain service continuity
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Atlanta attractions and transportation
- High school diploma or equivalent; hospitality certification preferred