Job Description
Are you a passionate professional seeking an urgent career opportunity in the heart of New York City? Empire State Hospitality is currently seeking dedicated Hotel Staff to join our prestigious team of hospitality experts. We pride ourselves on delivering world-class guest experiences and are looking for individuals who thrive in a fast-paced, dynamic environment.
Why Join Us?
- Competitive hourly wage and performance bonuses.
- Comprehensive medical, dental, and vision insurance.
- Employee discount program at partner hotels.
- Opportunities for rapid career advancement within the group.
If you are ready to make an impact and start a rewarding career in the hospitality industry, we want to hear from you immediately.
Responsibilities
- Greets and welcomes guests warmly upon arrival, ensuring a positive first impression.
- Manages check-in and check-out processes efficiently using hotel PMS software.
- Answers phone calls and emails promptly, providing accurate information about hotel amenities and local attractions.
- Handles guest inquiries, complaints, and special requests with empathy and professionalism.
- Assists in maintaining the cleanliness and organization of the front desk and lobby area.
- Collaborates with housekeeping and maintenance teams to resolve guest issues promptly.
Qualifications
- High school diploma or equivalent (GED) required; hospitality degree a plus.
- Previous experience in front desk operations or customer service is preferred.
- Strong verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Little Hotelier).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Must possess a valid driver's license.