Job Description
Immediate Opportunity at Boston's Premier Luxury Hotel!
Grand Harbor Hotel seeks a dynamic Front Desk Agent to join our award-winning team. Deliver exceptional guest experiences while showcasing Boston's charm. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant downtown location.
Why Join Us?
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Free hotel stays nationwide
- Employee discounts & wellness programs
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Handle reservations, billing inquiries, and guest requestsResolve guest concerns promptly using service recovery protocols
- Collaborate with housekeeping, valet, and concierge teams
- Operate hotel management systems (Opera/PMS)
- Maintain security procedures for guest safety
- Upsell room upgrades and hotel amenities
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with reservation systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Flexible availability including nights/weekends/holidays
- Boston knowledge and local attractions awareness
- High school diploma or equivalent required
- Multilingual abilities (Spanish/French) a plus