Job Description
Welcome to The Grand Philadelphia Hotel, where luxury meets opportunity. We are currently seeking a dynamic Front Desk Agent to join our dedicated team. Experience the thrill of working in one of the city's most prestigious hospitality environments while enjoying the financial flexibility of our weekly pay schedule.
As a Front Desk Agent, you are the face of our hotel. You will manage guest check-ins and check-outs with grace, answer inquiries, and ensure every guest feels valued. We pride ourselves on our service excellence and are looking for someone who shares our passion for creating unforgettable experiences.
Why Join Our Team?
- Weekly Pay: Get paid every week to support your lifestyle and financial goals.
- Competitive Salary: Earn between $18.00 and $22.00 per hour based on experience.
- Professional Growth: Clear pathways for advancement within the luxury hospitality sector.
- Modern Environment: Work in a state-of-the-art facility in the heart of Center City.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out processes efficiently and accurately.
- Manage guest inquiries via phone, email, and in-person with a focus on resolving issues quickly and professionally.
- Process payments accurately and handle cash and credit transactions securely.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrivals.
- Update guest profiles and maintain accurate records in the Property Management System (PMS).
- Handle guest complaints or special requests with empathy and escalate complex issues to management.
Qualifications
- High school diploma or equivalent; previous experience in a hotel or customer service role is preferred.
- Excellent verbal communication skills and a professional, friendly demeanor.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Proficiency in MS Office and hotel reservation software (e.g., Opera, GuestWave).
- Strong problem-solving skills and the ability to remain calm under pressure.