Job Description
Join our dynamic team at Oakland Bay Hotel and enjoy the stability of weekly pay in a vibrant hospitality environment! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences while growing your career in Oakland's thriving tourism sector.
As a cornerstone of our guest services, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism. We offer competitive compensation, flexible scheduling, and opportunities for advancement. Apply today and start earning weekly!
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservation inquiries and modifications
- Resolve guest complaints with empathy and solutions
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera/PMS)
- Uphold brand standards in all guest interactions
Qualifications
- 1+ years hotel or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management systems
- Ability to work flexible shifts including weekends
- Valid California driver's license (if required for errands)
- High school diploma or equivalent
- Basic math and cash handling abilities
- Ability to stand for extended periods