Job Description
Join Grand Horizon Hotels and unlock your potential in hospitality! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our Seattle waterfront location. This shift-based role offers weekly pay, competitive benefits, and career growth opportunities. If you thrive in fast-paced environments and prioritize guest satisfaction, this is your chance to shine in one of Washington's premier hotels.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using problem-solving techniques
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain accurate records of guest preferences and special requests
- Process payments and manage cash drawer responsibilities
- Support hotel security protocols and emergency procedures
Qualifications
- Minimum 1 year hotel or customer service experience required
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling aptitude
- High school diploma or equivalent
- Valid Washington State Food Handler's Card (or willingness to obtain)