Job Description
Welcome to OceanView Resort & Spa, a premier destination in Long Beach dedicated to providing exceptional hospitality experiences. We are currently seeking enthusiastic and reliable individuals to join our team as Hotel Front Desk Associates.
Whether you are a student looking for your first job or a career changer ready to enter the service industry, we provide the training and support you need to succeed. We value personality, reliability, and a willingness to learn above all else.
Why Join Us?
- Comprehensive training programs for new hires.
- Competitive hourly rates and employee benefits.
- A supportive and inclusive work environment.
- Opportunities for career advancement within the hotel group.
If you are ready to start your journey in the hotel industry, we want to hear from you!
Responsibilities
- Greet and warmly welcome guests upon arrival, checking them in efficiently using our property management system.
- Answer incoming phone calls and emails promptly, handling inquiries regarding reservations, amenities, and local attractions.
- Assist guests with luggage handling and provide recommendations for dining and entertainment in Long Beach.
- Monitor the lobby area to ensure it is clean, organized, and welcoming at all times.
- Process payments accurately using credit cards, cash, and other payment methods.
- Handle basic guest complaints with a smile and escalate complex issues to the supervisor immediately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- No prior hospitality experience is required; we will teach you everything you need to know.
- Strong interpersonal and communication skills with a friendly, outgoing personality.
- Ability to stand and move around the lobby and front desk for extended periods.
- Basic computer literacy and ability to learn new software quickly.
- Flexibility to work various shifts, including weekends and holidays.
- A valid driver's license is preferred but not mandatory.
- High school diploma or GED equivalent.