Job Description
Are you looking to launch a rewarding career in the heart of Milwaukee? The Milwaukee Grand Hotel & Spa is seeking passionate individuals to join our dynamic Front Desk team. We are looking for friendly, energetic people who want to learn the hospitality industry without prior experience. We provide comprehensive training to help you succeed.
Why Join Our Team?
- No Experience Necessary: We train all new hires from the ground up.
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Great Benefits: Medical, dental, and vision insurance available after 90 days.
- Employee Perks: Free meals, discounted room rates, and flexible scheduling.
We are looking for a detail-oriented professional to ensure our guests have a seamless and memorable stay.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out processes.
- Manage phone calls, emails, and voicemails in a professional and timely manner.
- Handle guest inquiries, requests, and complaints with patience and a solution-oriented approach.
- Process payments accurately and maintain daily reconciliation logs.
- Collaborate with housekeeping and maintenance staff to ensure room readiness.
- Assist with luggage handling, directions, and local recommendations.
- Maintain a clean and organized front desk area at all times.
Qualifications
- Must be at least 18 years of age.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Reliable internet connection for virtual training and onboarding.
- Basic computer literacy and eagerness to learn new software.
- Ability to stand for long periods and lift light objects (up to 20 lbs).
- High school diploma or equivalent preferred.