Job Description
We are seeking a dynamic and experienced Hotel General Manager to lead our esteemed property in Fresno, California. If you are passionate about hospitality and possess a keen eye for operational excellence, we want to hear from you.
Our hotel offers a unique blend of comfort and luxury, catering to both business travelers and tourists exploring the Central Valley. We are looking for a leader who can drive revenue, ensure guest satisfaction, and foster a positive team culture.
Responsibilities
- Oversee all daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Develop and execute strategic business plans to maximize occupancy and revenue.
- Ensure the highest standards of guest satisfaction and service quality.
- Manage the P&L, including budgeting, forecasting, and cost control measures.
- Recruit, train, and mentor staff to maintain a high-performance team.
- Handle guest complaints and escalate issues to resolve conflicts effectively.
- Coordinate with vendors and suppliers to maintain inventory and facilities.
Qualifications
- Minimum of 5 years of experience in hotel management or a related field.
- Proven track record of managing P&L and increasing profitability.
- Strong leadership and interpersonal communication skills.
- Proficiency in hotel management software (e.g., Opera, Micros).
- High school diploma or equivalent; Bachelor's degree in Hospitality preferred.
- Ability to work flexible hours, including weekends and holidays.
- Certified Hotel Administrator (CHA) or equivalent is a plus.