Job Description
Welcome to The Grand Charlotte, where we redefine luxury hospitality. We are seeking a passionate and experienced Hotel General Manager to lead our dedicated team in creating unforgettable guest experiences. If you have a proven track record in high-end operations and a flair for leadership, we want to meet you.
In this pivotal role, you will oversee all aspects of hotel operations, ensuring financial targets are met while maintaining the highest standards of service excellence. We offer a competitive benefits package, a dynamic work environment, and the opportunity to shape the future of our iconic property.
Responsibilities
- Operational Leadership: Direct and coordinate all daily hotel operations, including front desk, housekeeping, culinary, and maintenance.
- Financial Management: Manage P&L, budgeting, forecasting, and cost control measures to ensure profitability.
- Guest Relations: Act as the primary liaison for VIP guests and resolve complex issues to ensure 100% guest satisfaction.
- Team Development: Recruit, train, and mentor staff, fostering a culture of excellence and professional growth.
- Marketing & Sales: Collaborate with the sales team to drive occupancy rates and maximize revenue opportunities.
- Compliance: Ensure strict adherence to health, safety, and local regulatory standards.
Qualifications
- Experience: Minimum of 5-7 years in hotel management, preferably in luxury or upscale properties.
- Education: Bachelor’s degree in Hospitality Management or related field; HMCC certification preferred.
- Leadership: Proven ability to lead diverse teams and drive performance under pressure.
- Communication: Exceptional verbal and written communication skills in English.
- Technical Proficiency: Strong command of hotel PMS software (e.g., Opera, Micros) and MS Office Suite.
- Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.