Job Description
Welcome to The Pennsylvanian Hospitality Group, where we redefine luxury and comfort in the heart of the Keystone State. We are currently seeking a dynamic and experienced Hotel General Manager to lead our premier property in State College. This is a unique opportunity to shape the guest experience, mentor a dedicated team, and drive operational excellence in a thriving market.
In this pivotal role, you will be responsible for the overall profitability and guest satisfaction of the hotel. We are looking for a leader who is not only operationally savvy but also passionate about creating memorable moments for our guests. If you are ready to take your career to the next level in one of Pennsylvania's most vibrant hospitality hubs, we want to hear from you.
Responsibilities
- Operational Leadership: Oversee all daily operations, including front desk, housekeeping, food & beverage, and maintenance to ensure seamless service delivery.
- Financial Management: Manage the P&L, develop and monitor budgets, control labor costs, and implement strategies to maximize revenue and profitability.
- Guest Experience: Ensure the highest standards of guest satisfaction by personally addressing feedback and maintaining an impeccable reputation.
- Team Development: Recruit, train, and mentor staff to foster a positive, high-performance culture focused on service excellence.
- Marketing & Sales: Collaborate with the sales team to drive occupancy rates and manage relationships with corporate partners and local event planners.
- Compliance: Ensure adherence to all local, state, and federal regulations, including health and safety codes and licensing requirements.
Qualifications
- Experience: Minimum of 5-7 years of progressive experience in hotel management, with at least 2 years in a supervisory or leadership role.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
- Skills: Proficiency in hotel management software (e.g., Opera, Micros) and MS Office Suite.
- Communication: Exceptional verbal and written communication skills with the ability to interact professionally with guests and staff at all levels.
- Leadership: Proven track record of leading diverse teams and driving performance improvements.
- Flexibility: Ability to work flexible hours, including weekends, holidays, and evenings as required.