Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking enthusiastic individuals with no prior experience to become part of our vibrant guest services family. As a Hotel Guest Services Associate, you'll be the first point of contact for our guests, creating memorable experiences while receiving comprehensive paid training. Enjoy a supportive work environment with growth opportunities, competitive benefits, and the chance to build a career in the thriving Albuquerque hospitality industry. No experience necessary – we provide all the tools for success!
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out procedures
- Manage reservations and inquiries via phone, email, and in-person
- Assist with guest requests for amenities and local recommendations
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards and safety protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Positive attitude and passion for customer service
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer literacy (MS Office)
- Attention to detail and problem-solving abilities
- Team player with collaborative mindset
- Willingness to learn hotel systems and procedures