Job Description
Join the dynamic team at Grand Plaza Hotel, a luxury property in the heart of Manhattan. We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of NYC's most iconic locations.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and manage communications
- Uphold brand standards for luxury service delivery
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in Opera or PMS systems
- Exceptional communication and multitasking skills
- Strong problem-solving abilities under pressure
- Valid New York State Hospitality License
- Fluency in English; additional languages preferred
- Professional appearance and demeanor
- Ability to work flexible shifts including nights/weekends