Job Description
Join our award-winning luxury hotel in the heart of downtown Phoenix! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences. This full-time role combines hospitality excellence with career growth opportunities in a vibrant desert oasis. Enjoy competitive pay, benefits, and a dynamic work environment surrounded by Phoenix's top attractions.
Responsibilities
- Deliver personalized guest check-in/check-out experiences using Opera PMS
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping, valet, and concierge teams
- Resolve guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Uphold brand standards through meticulous attention to detail
- Act as local Phoenix ambassador for guest recommendations
Qualifications
- 2+ years hotel front desk or high-end customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid AZ driver's license and clean driving record
- Spanish fluency highly desirable
- Current CPR/First Aid certification
- Ability to stand for extended periods and lift 25 lbs