Job Description
Join the award-winning Grand Dallas Hotel as a Hotel Receptionist and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service at our luxury downtown location. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Dallas' most iconic hotels.
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with empathy and resolve issues promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate guest records and confidential information
- Process payments and manage cash drawer operations
- Support concierge services with local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Valid Texas driver's license preferred
- Fluency in English; Spanish language skills a plus