Job Description
Join our award-winning luxury hotel in the heart of downtown Indianapolis as a Hotel Receptionist! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences at our AAA Four-Diamond property. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career advancement within our renowned hotel group. If you thrive in fast-paced environments and possess a passion for creating memorable moments, we invite you to apply today.
Responsibilities
- Provide exceptional front desk service including check-in/check-out, room assignments, and guest inquiries
- Manage reservations and coordinate with housekeeping for room preparation
- Process payments and maintain accurate guest folio records
- Handle guest complaints with professionalism and escalate to management when necessary
- Operate property management systems (e.g., Opera) efficiently
- Coordinate with valet, concierge, and dining services for seamless guest experiences
- Perform nightly audit procedures and generate daily reports
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fosse preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Indiana driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Indianapolis attractions and transportation
- High school diploma or equivalent required