Job Description
Join our award-winning luxury hotel in downtown Denver as a Hotel Receptionist! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences while managing front desk operations. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in Colorado's premier destination.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle payment transactions and maintain accurate financial records
- Resolve guest complaints with professionalism and discretion
- Utilize hotel management systems (Opera) efficiently
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Colorado driver's license (if required for property errands)
- High school diploma or equivalent; hospitality degree a plus