Job Description
Join our luxury boutique hotel in the heart of Boston's Back Bay! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences. You'll be the first point of contact for discerning travelers, handling reservations, check-ins, and local recommendations with professionalism and warmth. If you thrive in fast-paced environments and possess impeccable communication skills, apply now to become part of our award-winning hospitality team.
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency
- Handle reservation inquiries and modifications via phone/email
- Process payments and maintain accurate guest records
- Resolve guest concerns promptly and escalate when necessary
- Coordinate with housekeeping and maintenance teams
- Provide local dining, transportation, and attraction recommendations
- Execute upselling opportunities for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk experience
- Proven customer service excellence in hospitality
- Proficient in Opera or PMS systems
- Exceptional multitasking and problem-solving abilities
- Strong attention to detail and organizational skills
- Ability to work flexible shifts including weekends/holidays
- Boston knowledge preferred
- High school diploma or equivalent