Job Description
Join the Grand Plaza Hotel's dynamic hospitality team in the heart of Las Vegas! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences at our premier Strip location. As the first point of contact, you'll embody our commitment to luxury service while managing front desk operations with precision. Enjoy competitive pay, benefits, and the thrill of working in the world's entertainment capital.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations and availability across multiple booking platforms
- Handle guest inquiries and resolve service issues with proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Operate hotel management systems (PMS) and communication tools
- Execute upselling opportunities for room upgrades and amenities
Qualifications
- Minimum 1 year hotel reception or customer service experience
- Proficiency in PMS systems (Opera, FOSSE preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of hospitality industry standards
- Flexible availability including nights, weekends, and holidays
- Valid Nevada work permit and clean background check