Job Description
Join our award-winning luxury hotel in downtown Louisville as a Hotel Receptionist! We're seeking a charismatic professional to deliver exceptional guest experiences at our front desk. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement within our renowned hotel group.
Responsibilities
- Provide warm, personalized check-in/check-out services for all guests
- Manage reservations, room assignments, and payment processing
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Handle cash transactions and maintain accurate financial records
- Operate hotel management systems (e.g., PMS software)
- Uphold brand standards through impeccable presentation
Qualifications
- Minimum 1 year front desk or hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software
- Strong problem-solving abilities
- Ability to multitask in high-pressure situations
- Basic math and cash handling skills
- Flexibility to work nights, weekends, and holidays
- High school diploma or equivalent required