Job Description
Join our award-winning downtown hotel as a Hotel Receptionist and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in Albuquerque's cultural hub. Apply today to start your hospitality career journey with us!
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications via phone/email/in-person
- Resolve guest concerns promptly using our service excellence protocols
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Operate PMS systems and maintain guest data confidentiality
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with PMS systems (e.g., Opera, RoomKey)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Albuquerque attractions and services
- Flexible availability including weekends/holidays
- Valid New Mexico driver's license (if required for errands)