Job Description
Join our award-winning team at Grand Luxury Hotels in the heart of Atlanta! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact, you'll embody our brand's elegance while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Atlanta's premier hospitality destinations.
Responsibilities
- Manage efficient guest check-in/check-out processes using property management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and concierge teams
- Execute upselling strategies for rooms, dining, and amenities
- Ensure lobby area remains immaculate and welcoming
Qualifications
- Minimum 1 year hotel reception or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Georgia driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Atlanta attractions and transportation