Job Description
Join our award-winning hospitality team as a Hotel Receptionist at the Omaha Grand Hotel! We're seeking a charismatic professional to create unforgettable guest experiences in the heart of downtown Omaha. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. Immediate openings available – apply today to start your career in luxury hospitality!
Responsibilities
- Manage seamless guest check-in/check-out procedures using PMS systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for premium services
- Assist with valet services and luggage handling
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid NE driver's license preferred
- Flexible availability including nights/weekends
- Basic accounting knowledge