Job Description
Join our prestigious oceanfront property in Miami Beach as a Hotel Receptionist and become the heart of our guest experience. We seek a charismatic professional to deliver exceptional service while managing front desk operations. Enjoy competitive benefits, career growth opportunities, and work in one of America's most vibrant destinations. Apply today to start your hospitality journey with us!
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle reservations, inquiries, and guest requests with exceptional care
- Process payments and manage billing accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional appearance and communication
- Resolve guest concerns promptly and maintain high satisfaction scores
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Fluency in English; Spanish proficiency highly valued
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license (for occasional errands)